How my custom URL shortener taught me the 10 principles of tech support
The computer that set the standard for tech support in MY house was invented in 1975. Over the years, I’ve come to see that good tech support makes all the difference between having a great time online, and feeling awful every time you switch on a machine.
On Oprah.com: 6 ways to be a better parent online
If it takes a village to raise a child, that village no longer needs to be defined by the place you happen to live. This post for Oprah.com shows how to find online support to help you be a better parent online and offline.
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