Rob and Aaron are both heading down to San Jose this week for the NetSquared conference. For the past eight months, we've been working with the CompuMentor/Techsoup team that is behind this event.
The conference aims at pushing nonprofit engagement with the "social web" (aka "web 2.0") to the next level. The web site (which we helped develop) has built an online community around the same agenda, and will now link the online community to the San Jose conference through a two-day remote conference.
I'm holding down the virtual fort from here in Vancouver, but look forward to hearing updates from Rob & Aaron. And if you're going to be at NetSquared yourself, be sure to say hello.
Planning on joining us for the remote conference? Let the world know (and give the conference some link love) by posting this badge on your blog or web site. Just copy and paste the following HTML code wherever you'd like it to appear:
<a href="http://www.netsquared.org/remote"><img alt="Find me at the Net2 Remote Conference" title="Find me at the Net2 Remote Conference" src="http://tinyurl.com/mkav3"/></a>
We've been playing with a new tool, Gabbly, as a possible means to run live chat on the NetSquared site during the conference. Gabbly lets you add a chat window to any web page on the Internet, simply by typing "http://www.gabbly.com" in front of any URL. For example, you could chat with other folks reading the NetSquared blog by typing in the URL "http://www.gabbly.com/netsquared.org/blog" — check it out!
Gabbly keeps the last 18 messages in the chat room visible to anyone joining the room; and as long as you keep the chat windown open, you'll see ALL the messages typed since you logged in (plus the up-to-18 that were then when you arrived). And since Gabbly generates an RSS feed for each chat room, you can archive the chat about any web page by aggregating it back onto that page (as long as your web site has a built-in tool for aggregating RSS feeds).
As announced today on Civic Minded:
I’m making my complete dissertation available for download, beginning today. Depending on your interests, you might want to download the whole enchilada, or to look at selected chapters:
- Chapter 1: Introduction provides an overview of the dissertation & methodology; it’s useful for folks who want a quick overview
- Chapter 2: A taxonomy of hacktivism is a beast (65 pages) but provides a very comprehensive picture of the three main types of hacktivism: political cracking (like site defacements), performative hacktivism (like the Yes Men’s work), and political coding (like folks trying to circumvent Chinese firewalls)
- Chapter 3: Collective action among virtual selves looks at hacktivism in the context of political science research on political participation; this is the research that most directly shaped my thinking about how to encourage citizen participation in online communities
- Chapter 4: Hacktivism and state autonomy looks at how hacktivists get around policy and legal decisions with the real effects of code; it’s useful for organizations trying to understand how the Internet changes the bounds of their effective authority
- Chapter 5: Hacktivism and the future of democratic discourse looks at how hacktivism illuminates hopes for an online “public sphere”; it’s useful for folks thinking about issues like free speech and anonymity online
- Chapter 6: Conclusion pulls it all back together and reflects on how hacktivism has been wrongly conflated with cyberterrorism as part of of the post 9/11 age of anxiety; it may interest folks who want to understand the impact of security anxieties on the space for online expression
I hope these files will be useful to a wide range of people who are trying to understand the more colorful and innovative elements of online participation — including its latest incarnation at Halliburton Contracts.
From my Civic Minded blog on Corante:
Today marked the end of Jane Jacobs' life, but not of her work. Jacobs' pioneering work in urban planning changed the way we think about cities — and by redefining our ideas about how cities work as communities, she set the stage for the best thinking about online community today….
Jacobs' death reminds me how much my own work in online community, and the work of Internet community-builders in general, owes to that earlier generation who reclaimed urban centres as living communities. The most important principles of online community building and online dialogue grow out of the experiences of urban community planners and participation planners: Communities are about people, not structures. Healthy communities are owned and shaped by their members, not by some team of expert planners. Communities thrive on activity and diversity. And if many of the most influential experiments in online community are those that tie online communities to real-world towns and cities — projects like Die Digitale Stadt, MeetUp or even craigslist — they also owe a debt to Jacobs for helping to keep those real-world communities vital.
Read the whole post on Civic Minded.
I’m just back from SXSW, where I was reminded that there are still a few people out there who are thinking about the Internet as a potential business opportunity rather than as a chance to reinvent democracy.
At the panel I was on — Remixing Business for a Convergent World — it seemed that what is really converging is how both business folks and political hacks are looking at the Net. Let’s take, for example, the question of how to make strategic use of blogs — a question that my fellow-panelist, Robert Scoble, addresses in his recent book Naked Conversations.
Thanks to blogs, businesses can no longer afford to ignore even their smallest customers. Traditional blue-chips are starting to recognize that their next p.r. crisis could be precipitated by a cranky shareholder or dissatisfied customer who blogs about the company. As for the latest generation of web start-ups — sites like Squidoo, Frappr, or LinkedIn — they’re not only sensitive to customer perceptions: their entire business models are based on user (i.e. customer) contributed value.
Once you start to see customers are value creators, rather than value consumers, a lot of business truths get turned upside-down. Take, for example, the idea that businesses are primarily accountable to their boards or shareholders. Does anyone out there think that the success of del.icio.us or Flickr depends more on Yahoo shareholders than on the users who are contributing bookmarks, photos, and software plug-ins?
If businesses find themselves suddenly accountable to their users, that kind of accountability is old news to both government and civil society organizations. Governments have always been primarily (if imperfectly) accountable to citizen-voters, and civil society organizations (whether community service groups or political advocacy organizations) have always been primarily accountable to their members and donors.
The net result is that it’s business that now needs to learn from civic and public organizations about how to enage at the grassroots level. It’s not like public and nonprofit organizations have all the answers — great examples of effective two-way member/voter engagement online are still rarer than the many examples of organizations that are still in “broadcast” mode — but at least there’s a decade of effort to look at.
For those of us who’ve been thinking about online democracy and grassroots engagement for something like that long, the rise in business interest should come as (mostly) good news. Sure, there’s more competition for public attention: efforts at getting voters to participate in policy discussion now have to compete with businesses offering free ipods in return for customer feedback.
But there’s also a rapidly expanding toolkit for grassroots community-building. Tools like Squidoo, Flickr, and del.icio.us offer entirely new ways of involving members and encouraging members to interact with one another. Just as important, the private sector’s growing embrace of customer “community” may help to build a broader culture of pervasive engagement.
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