harvard business review

Delete your Klout profile and be more than a Klout score

Delete your Klout profile and be more than a Klout score

Today’s practice: Refuse to quantify your worth and your relationships. Delete your Klout profile, and sign onto the Social Sanity Manifesto. My latest blog post for Harvard Business Review outlines a Social Sanity Manifesto: a set of commitments you can make in...
Getting to know you in the age of Google

Getting to know you in the age of Google

My latest blog post for HBR is an interview with digital anthropologist Brynn Evans. One of Brynn’s research projects was The Social Shirt: We have all experienced it: we go to introduce ourselves to someone new, only to learn that the person remembers us quite...
The Tantalizing Promise of Social Search

The Tantalizing Promise of Social Search

This blog post originally appeared on the web site of the Harvard Business Review. Of all the sessions I missed at this year’s SXSW, the one that I regretted the most was the Social Search panel, which drew rave reviews. So I decided to catch up with panelist...
Staying Immune to the Hype Virus at SXSW

Staying Immune to the Hype Virus at SXSW

This post originally appeared on my blog at Harvard Business Review. I’m heading off this week to SXSW Interactive, the annual geekfest that remains the only place where I have actually danced with robots to the music of theremins. Isn’t that exactly how...
How Social Media Is Changing Olympic Coverage

How Social Media Is Changing Olympic Coverage

This blog post originally appeared on the web site of the Harvard Business Review. Plenty of locals in Vancouver are stymied in their efforts to decipher just what the protesters want; or more precisely, what it would take to satisfy them. —Jonathon Narvey Game play...
How great editing motivates great user-generated content

How great editing motivates great user-generated content

When a business or organization takes on its first social media project, the communications team typically worries about how to handle a deluge of negative comments or inappropriate content. Rob and I always tell people that what they should worry about is the exact...
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