customer service

Inviting positive customer feedback

I had a great customer care experience yesterday.  I had entrusted my MacBook Pro to the wonderful folks at Mac Station, our favourite Apple retailer and service center. But the drive replacement wasn’t covered by warranty — because Mac Station...
Learning about warranties from London Drugs

Learning about warranties from London Drugs

London Drugs wins my customer service prize of the month for its speedy resolution of my camera dilemma. I heard right away from their warranty department. It turns out they were about as happy with VAC’s warranty progam as I was: they’ve since brought...
Scratching at Fido’s door

Scratching at Fido’s door

29 days into my love affair with an unlocked Treo and I have discovered why it’s nice not to be married to any one cell phone carrier. I made the leap into wireless, thinking that Fido’s unlimited data plan offered a net; they’ve since pulled the...
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